Customer Service Specialist
Sasol (USA) Corporation is expanding its existing Louisiana Chemical Operations with the development of a world-scale ethane cracker that will produce 1.5 million tons of ethylene and other downstream derivatives per year. The ethane cracker will enable Sasol to expand its differentiated ethylene derivatives business, while helping to strengthen U.S. Manufacturing, boost exports and spur economic growth.
Due to our tremendous growth we are recruiting for Customer Service Specialists. This position reports through the Customer Service Manager and is located in Houston, TX. Below are the details of the position requirements:
Sasol offers a comprehensive total rewards package with market-related compensation and benefits that are consistent across our sites in the USA. The total rewards package is competitive within our industry and is designed to attract and retain our most valuable assets – our employees. Come be a part of our Growing Team!!!
Accepts customer orders and makes product delivery commitments consistent with business rules and supply chain capabilities. The expected end result is customer service excellence. Ensures prompt and accurate order entry, post goods issue, pricing and adjustment transactions in SAP. Identifies and resolves problems with orders and paperwork. Initiates and resolves CNRs and non-conformances when necessary. Exercises judgment when solving problems including product returns and minor damage claims. Provides competent backup coverage for the customer service group. Actively participates to improve process efficiency and performance. Interacts with sales, ex-plant warehouses, forwarders, logistics, treasury, supply chain, operations, P&O, accounting and SHE personnel as needed to provide customer’s on-time, in-spec. deliver of product, documentation, and service.
Receives customer orders for designated domestic and international accounts. Accurately and timely enters orders into SAP. Verifies capability of meeting orders. Provides order information to others as needed.
Works with sales staff on pricing. Enters and maintains accurate pricing in SAP.
Manages and reconciles inventory at warehouses as needed. Schedules and enters ex-plant production into SAP.
Provides reports other functional areas as needed regarding orders and inventory levels.
Establishes and maintains contact with customers. Responds to incoming customer inquiries on products; assists customers with general information (list price quotes, shipping information, order status).
Obtains freight quotations; reviews freight bills, when received, to confirm accuracy.
Supports month-end closing process.
Issue and review invoices for accuracy in a timely fashion.
Assists Treasury Department, sales staff and customers regarding collection of delinquent accounts.
Maintains current information on Customer Master Data in SAP and Maintain accurate and complete customer files for historical documentation.
Provides after hours & weekend coverage. Provides backup coverage for other CSR desks
Work in compliance with the Quality Management System requirements.
Utilize proactive and /or reactive approach to prevent, correct and inform customers on events that could result in non-conformances.
Experience and/or Educational Requirements:
Bachelor’s Degree or equivalent to 3 years of related customer service and logistics experience in oil & gas and/or chemical industry
Strong communication and organizational skills
A good understanding of all the functions in the SAP SD module preferred
Ability to interact with customers and promote good customer relations
Good software skills (Word, Excel, Outlook, etc.)
Ability to interact with a wide variety of disciplines (i.e. Manufacturing, R&D, P&O, Accounting, etc)
Knowledge of International Shipping preferred
Good typing skills (60 wpm) preferred
Fluent in Spanish and English preferred
Location: Houston, Texas
Sasol (USA) Corporation is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, creed, age, sex, sexual orientation, gender identity, pregnancy, national origin, disability or protected veteran status, as well as any other characteristic protected by applicable law, regulation or local ordinance. For more information about your rights under the law, see http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Sasol treats work-authorized job applicants equally in recruiting and hiring without regard to their citizenship status or national origin unless required by law, regulation, executive order, government contract, or determination by the Attorney General. Please note Sasol will not sponsor, obtain, and/or petition for temporary visa status (for example, E, F-1, H-1, H-2, L, B, J, or TN) for candidates for this position and/or personnel hired for this position.
We are not accepting unsolicited resumes from 3rd party recruitment agencies, therefore we will not a pay a fee for resumes submitted.
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